ARTICLES BY THIS AUTHOR
June 2022
June 30
London Restaurant Operator Adds Voice Tech to Handle Table Bookings
At the 173 Beefeater restaurants, PolyAI will help customers make table bookings over the phone.
June 29
RTN Market Watch: Leveraging AI and Data Analytics
Industry Insiders reveal the trending restaurant technologies that will have the most impact. PLUS, what’s next in contactless.
June 29
BurgerFi, Anthony's Coal Fired Pizza & Wings Roll Out Rewards Visa Card
BurgerFi International partners with Imprint on credit card.
June 28
STUDY: Consumers Eat More Meals at Home
In-home dinners will remain elevated above the pre-pandemic level through 2024, according to NPD’s Future of Dinner report.
June 27
Sweetgreen Doubles Down on Owned Digital Relationships
With total digital sales representing 66% of the company’s Q1 2022 revenue, the four-week pilot program/ The Summer of Rewards will be available through the sweetgreen app and website from June 27 - July 24, featuring a weekly series of challenges wh
June 27
RTN Market Watch: Industry Insiders Dish on Consumer Behavior, Restaurant Challenges, What’s Working & What’s Next
Thought leaders from the Restaurant Technology Network community share their insights on what’s hot now and where the restaurant technology industry is headed. This edition: Consumer behavior post-pandemic and its impact on operators.
June 24
House Data Privacy Bill: A National Standard on the Horizon?
American Data Privacy and Protection Act would set a national standard for data collection and protection.
June 24
everbowl Franchisee Pays Franchise Fees in Bitcoin
everbowl said being an early Bitcoin adherent will position the company to leverage its growth strategy.
June 23
STUDY: Contactless Payments Have Gone Mainstream
Paysafe research reveals two-thirds of U.S. consumers now use contactless payments in-store.
June 23
Red Robin Gourmet Burgers' CEO to Retire
The industry veteran began his career at Bennigan’s and held multiple leadership positions at Einstein/Noah Restaurant Group, Del Taco Restaurant Group, and Noodles & Company.
June 23
Study Reveals Good News, Bad News for Restaurants
Over half of restaurants say business has reached pre-COVID levels or better, but they can’t meet demand, according to a Popmenu study. Plus, 3 in 4 restaurants are leaning into tech to manage talent shortages.
June 22
Adyen, McDonald's Expand Mobile App Partnership to the U.S.
The two companies began working together in early 2020 in the U.K. and are now expanding to other markets globally.
June 22
STUDY: 18% of Restaurant Customers Already Participate in Metaverse
38% of consumers who already participate in the metaverse or are interested in it would be willing to integrate restaurant purchases into this environment, according to the Paytronix and PYMNTS report.
June 22
Freddy's Frozen Custard & Steakburgers Introduces New Loyalty App
The new mobile app features delivery and order-ahead capabilities and an enhanced loyalty program.
June 21
New Horizons: Trends in DEI&B with NextUp’s Karen Jones
What’s on the horizon in the DEI&B conversation.
June 21
STUDY: Global Hotel Occupancy Surpasses 2019 Levels
Global hotel occupancy levels for April and May have exceeded pre-pandemic levels. Global hotel bookings in June, July and August 2022 are on par with 2019, according to Amadeus' data insights.
June 21
Fans at Miami Dolphin's Stadium Get Mobile Ordering, In-Seat Delivery
CHEQ named as Official In-Stadium Mobile Ordering and Delivery Partner of Hard Rock Stadium and the Miami Dolphins.
June 20
Four Ways to Practice Sustainability in Your Restaurant
To make sustainability a reality for your brand, consider adopting the following four technology measures for becoming leaner and greener.
June 20
Reshaping the Off-Premise Experience for Restaurants
From operational efficiencies to a flawless pickup experience, Flybuy and Olo team up to provide long-term digital solutions for restaurants.
June 20
An E-Commerce Journey from Web to Metaverse
How hotels can create value and generate profits in the Metaverse.
June 20
Revving up with Revenge Travel
While many travelers are willing to spend big bucks on these delayed getaways, they won’t pay for mediocre experiences – and won’t return if their stay isn’t everything they’d hoped for.
June 17
HTNG Checks In: AHLA Launches Hospitality Is Working Campaign with Focus on Reigniting Travel
The campaign will include television and digital advertising as well as AHLA events around the country alongside local hoteliers, economic development organizations and community groups.
June 17
HITEC NEWS: APS Exhibits Next-Generation Microservices Hotel, Travel Platform
Above Property Services (APS) unveils latest advancements, including Hotel In A Box solution for independent operators to optimize productivity, reduce costs, connect with guests and drive revenues.
June 17
STUDY: Hourly Employees Remain Deeply Dissatisfied
While the Great Recession is slowing, Legion Technologies’ research highlights significant shift in power from employers to employees.
June 17
MOD Pizza Celebrates 3 Million Rewards Members with $3.33 Pies
Through June 19 MOD is offering a special offers, available to MOD Rewards members at all 500+ MOD locations system-wide
June 16
Why Consumers Still Prefer the Drive-Thru
Here's why drive-thru demand will likely persist long after COVID restrictions become a thing of the past.
June 16
Distillery District Restaurants Install New POS
Transitioning six restaurants to Silverware was seamless, and the solution is driving efficiencies, eliminating stress, increasing revenues, and boosting employee satisfaction. PLUS: Visit Silverware in Booth 1737 at HITEC.
June 16
Industry Vet Joins Zaxby's As Chief Marketing & Strategy Officer
Patrick Schwing, previously with Inspire Brands, was hired to oversee brand experience.
June 15
How a Design Hotels Property Increased Revenue, Efficiency
This historic, boutique hotel in Mexico leaned into technology to improve staff efficiency by 35% while also enabling staff to provide an incredible in-stay experience.
June 15
Bastard Burgers Expand to NYC
Swedish restaurant chain taps Oracle MICROS Simphony to support global growth and boost customer service.
June 15
The New Frontier in Restaurant Technology
Restaurants may not always be able to make waits shorter, but they can make them better for the customer. Here's how.
June 15
Chipotle Launches Loyalty Program in Canada
The three-year-old Chipotle Rewards has 28 million members in the USA.
June 15
Why Voice is The Next Frontier Improving Hotels’ Guest Experiences
Voice-first technology strategies allow guests to more easily and more immediately leave voice messages to communicate with a hotel across any of its brand touchpoints.
June 14
Leverage Your Digital Traffic to Drive Local Hiring
The mobile channel helps restaurants establish a strong relationship with customers, so why not lean into this trend to open the door to increased recruitment opportunities?
June 13
Panera Opens Digital-Only Restaurant
As of the end of 2021, 81% of Panera’s sales were via one of Panera’s off-premise channels.
June 13
Red Roof Hosts Fourth Annual Forum on Leadership for Women Entrepreneurs
In hospitality leadership, women now hold one leadership spot for every 10.3 men.
June 13
Hospitality Technology Opens Nominations for the 2022 MURTEC Breakthrough Awards
Sponsored by Fortinet, the awards are presented to restaurants for leveraging groundbreaking technology and innovative strategies to improve customer engagement and/or the overall enterprise. Nominations are due August 5.
June 10
Qdoba's First Puerto Rico Location Includes Drive-Thru
This location offers dine-in, pickup, online ordering and more.
June 09
The Scoop on RTN’s Customer Record Data Standard
Restaurant Technology Network’s newest industry standard helps operators maintain integrity when collecting and handling customer data, both zero-party and first-party.
June 08
Taco Bell's Drive-Thru of the Future Debuts
Taco Bell's Defy concept features four drive-thru lanes including one lane for traditional drive-thru service. Guests who order via the mobile app can skip the line and scan their personal QR code on digital check-in screens.
June 07
Inspire Brands Praises IoT Solution for Operational Efficiencies
Powerhouse Dynamics' solution connects HVAC, refrigeration, cooking, and other equipment to cloud-based analytics and controls.
June 07
WOWorks Adds New C-Level, VP Roles
Parent company of six restaurant brands creates two Chief Brand Officer roles and two new VP of marketing positions.
June 06
9 Strategies to Retain Restaurant Talent
With the US seeing no end to the worker shortage in the near future, focusing on employee retention is the only clear solution to keeping restaurants staffed.
June 02
STUDY Reveals the Impact of Inflation on Dining Out
Study by restaurant management platform SpotOn finds Americans tipping 9% more despite increased prices.
June 02
KFC Teams Up with Rapper on Promo
The QSR has teamed up with Grammy-nominated rapper Jack Harlow on this special promo that includes his namesake meal, branded merch and exclusive content.
June 01
P.F. Chang’s New Flagship Leverages Contactless Tech
Located in Atlantic City, N.J., P.F. Chang's third flagship restaurant opened May 29 and offers a distinct dining experience and the option to order and pay with contactless technology.