ARTICLES BY THIS AUTHOR
- 4/15/2024
RTN Recognizes Five Industry Champions at MURTEC 2024
Honoring the community’s members driving standardization, shaping the future for the restaurant industry. - 4/1/2024
STUDY: Restaurants Poised to Add More Tech to Gain Efficiencies, Improve CX
National Restaurant Association Technology Landscape report showcases operators' investment plans and where consumer desires are pushing trends. - 4/1/2024
Top Women Recap Tech Wins, Using AI, Overcoming Integration Challenges
Mary Jane Riva, CEO of Pizza Factory; Jodi Boyce, CMO of Teriyaki Madness and Stephanie Nardini, SVP of IT for Jersey Mike’s Franchise Systems, talk about integration, how they're using AI and what's next on their tech to-do list. - 3/27/2024
WATCH: Dr. Gilboa On Why Change is Hard in the Workplace
Dr. G breaks it down in this bite-sized takeaway from MURTEC 2024. - 3/25/2024
The Future of Dining: Navigating 2024 with Innovation
Adopting self-ordering kiosks and online ordering platforms is a response to evolving consumer preferences and a strategic move to address the labor shortage and rising wage costs. - 3/25/2024
AI's Critical Role in Shaping the Future of the Restaurant Industry
With an omni-channel POS platform that integrates AI technology, restaurant operators can find new ways to optimize both the front and back-of-house. - 3/20/2024
How AI can help reduce employee stress while improving productivity and satisfaction
People are still the connective tissue that make QSRs operate smoothly, and that will remain true even as more AI-powered technologies are introduced in restaurants. QSRs need to invest in the latest technologies not so much to replace workers, but to attract them. - 3/18/2024
Payment Rails of Yesterday Aren’t Connected to the Future
Stored value systems and closed-loop payments emerge as a solution to circumvent hefty fees and encourage deeper customer loyalty through prepaid wallets. - 3/14/2024
At MURTEC 2024: How to Leverage Tech and AI to Increase AUV, Control Costs and Elevate Customer Experience
Denise Lee, a Sonic franchisee, and Madeleine Zook, a multi-unit restaurant franchisee, shared their best advice and led an interactive workshop to help other operators brainstorm on solutions. - 3/25/2024
How to Supercharge Your Hospitality Operations
Hoteliers with the right data can send the right message to the right guest through the right channels. They can gain a clear insight into their customers booking behavior and preferences in real time.