ARTICLES BY THIS AUTHOR
- 11/29/2023
Kitchen United Closes Ghost Kitchens
Kitchen United has closed the seven Kitchen United Mix locations inside Kroger grocery stores as the company pivots to focus on its software business. - 11/30/2023
Loyalty Programs: How to Get the Marketing Benefits While Addressing Fraud Concerns
Focusing loyalty program growth initiatives on Millennials and Gen Z makes sense given their embrace of digital apps. - 11/27/2023
Jack in the Box Reports Strong Demand for First-Party Channels
For the third consecutive quarter, digital carryout business is surpassing delivery growth. First-party channels increased 36% YoY. - 11/20/2023
WATCH: Strengthening Customer Relations with Real-Time Data, Communications
At MURTEC Executive Summit, El Pollo Loco's VP of IT, Clark Matthews, explains the impact of having access to real-time data. - 11/17/2023
Understanding the Fundamental Differences Between Hotel Property Management Systems and Guest Experience Software
Understanding the role and focus of each of these solutions is essential for hotel CIOs and Operations Directors seeking to harness the power of technology to maximize their property's success. - 11/17/2023
The Hotelier's Guide to Blended Travel
Defined as business travel with some form of leisure time included, the hospitality industry has seen a sharp rise in “blended travel.” Keep in mind they are business travelers first. Here are four other tips. - 11/15/2023
WATCH: PDQ Restaurants' Secret Ingredient to Better Results
In this 10-minute video, PDQ's Eric Knott shares how the brand implemented a new flexible POS platform that enabled them to better engage with customers, improve speed of service and drive operational improvements. - 11/15/2023
Your POS Has Insights It Wants to Share with You
These are the top questions restaurants should ask themselves. - 11/15/2023
Generative AI and Sensitive Hotel Data
With the contracts, regulations, and expectations involved when handling sensitive data, there are some things to keep in mind when implementing a generative AI tool. - 11/9/2023
Starbucks' Investment in Equipment Pays Off
Reduced employee turnover, faster drive-thru times and increased margins are a few of the benefits.