ARTICLES BY THIS AUTHOR
- 2/5/2024
Navigating Guest Challenges: Proactive Strategies for Modern Hoteliers
Hotels face escalating guest-related challenges ranging from disruptive behavior to fraud, prompting a necessity for proactive strategies, including advanced ID systems and data analytics, to ensure safety, mitigate financial losses, and enhance guest satisfaction. - 2/5/2024
A Tale of Teamwork: Mandarin Oriental Hotel Group & Valtech
What started out as a comprehensive website redesign turned into a vibrant and award-worthy partnership. - 2/2/2024
Recapturing Consumer Loyalty in Hospitality
Travelers stopped trusting hotels during the pandemic. Here’s what leaders can do to earn it back - for good. - 2/2/2024
Revitalizing Hospitality: Adapting Strategies for Success in 2024 and Beyond
Discover how forward-thinking hoteliers are embracing innovation, personalized experiences, and sustainability to navigate the evolving landscape of the hospitality industry post-pandemic, ensuring resilience and growth in the face of unprecedented challenges. - 2/1/2024
The CX Revolution in Hospitality Tech: Embracing a New Era of Travel
The future of hospitality CX belongs to those who embrace the digital-first mindset, prioritize personalization, adapt to evolving travel realities, leverage technology strategically and nurture meaningful partnerships. - 2/1/2024
The Role of IoT in Elevating Hotel Operations in 2024
IoT has diverse applicability across hotels – operations, facilities management, risk management, and sustainability. - 1/31/2024
2024 Hotel Industry Outlook: Back to Basics
This year, hoteliers would do well to focus on tech integrations that will enhance the guest experience, cybersecurity measures to protect their guest’s data, and using automation to optimize operations and generate revenue. - 1/30/2024
Innovate & Elevate: 3 Strategic Tech Investments for the Hospitality Industry in 2024
The hospitality industry's strategic shift towards technology necessitates AI integration, cloud adoption, and heightened security measures to enhance guest experiences and operational efficiency. - 1/30/2024
From Information to Interaction, A Modern CMS Revitalizes the Guest Experience
The hospitality sector's post-pandemic revival demands exceptional guest experiences; selecting the right CMS partner can enhance operations, satisfaction, and competitiveness. - 1/31/2024
Why a Combined Human-Centered, Tech-Powered Approach is Key to Mastering Hotel Communication
While next-generation technologies continue to shape the hotel industry, a hospitable approach remains core to evolving business model.