Business Automation

Fast-casual restaurant chain achieves operational excellence with digital workplace solution.

Improve communications with guests and give hoteliers the ability to shape their hotel’s reputation.

As the industry continues to face talent constraints, companies must put their faith in technology.

We are on the verge of becoming something akin to centaurs, with the rote tasks at a hotel far better performed by workhorse-like automation tools (the horse torso), liberating the hotel manager for creative thinking or even more face-to-face interaction with guests (the human head).

A February 2023 Rackspace Technology survey reveals that 63% of respondents are using AI/ML for data analysis, followed by 55% using it for product lifestyle management, and 51% as a driver of innovation.

During HT-NEXT 2022, Hewitt participated in a firechat where he explained how CIOs get fired, Hyatt’s experimentation mindset, and more.

A healthy dose of new technology could play a transformative role in ensuring that hotels continue to offer unparalleled experiences for their guests.

CloudChef blends food science, software engineering and AI to precisely replicate chef meals. The venture is backed by chefs Tom Colicchio and Roy Yamaguchi and Tech Titans.

57% of respondents say technology adoption over the past two years has been critical to their business’ survival.  Hospitality businesses are implementing automation to save time and streamline operations.  

From automation to QR codes, these four technologies can improve the consumer experience, resulting in greater customer loyalty.

Hospitality companies that continue using manual resources to process invoices are missing out on a chance to become more resilient while improving margins and making work more enjoyable for the accounting team.

Beyond the prospects of using automated tools like a chatbot to prevent booking abandonment and save your team time, getting more data on what guests are asking helps to focus your resources and more effectively answer, “What do we do next to grow the brand?”