Communications

Why Hotels Benefit from a Proactive Approach to Reputation Management
Improve communications with guests and give hoteliers the ability to shape their hotel’s reputation.
CASE STUDY: Smoky Mountain Resorts Transforms Workforce Management Game
Accountability for every team member has increased, contributing to improved guest review scores, and the time it takes to address work orders has decreased by 50 percent.

Labor/Workforce Mgmt/Scheduling
Harri Launches TeamLive: A Workforce Management Solution for Hospitality
TeamLive uses facial-recognition time clock to track employee hours and eliminate wage theft.
Data & Analytics
Caesars Entertainment Corp. Uses Mobile App to Communicate with 50k Employees that Don't Have Corporate Email Addresses
The app allows employees to be able to “hear” from corporate management while still receiving localized information relevant to their personal employment and hotel property.
Sales & Marketing
San Diego Resort Increases Revenue with Text Messaging
In one month, the resort's spa generated $20,502 in services that would not have otherwise been booked.
Near-Field Communications
TravelClick Launches Guest Messenger Feature
Guest Messenger allows hoteliers to text guests, store conversation histories or chat via Facebook Messenger or WeChat.
Infrastructure
Durham Hotel Eliminates PBX
With Hosted America and BroadSoft, Durham Hotel now offers cloud-based UCC platform.
Cloud Computing
HITEC 2016 NEWS: Windstream and BroadSoft Team up to Bring Customized Virtual PBX to Hospitality Market
New customized solution allows hoteliers to fully integrate and unify communication management systems.
Mobile Devices & Apps
The Future of Hotel Management
Task management software streamlines communication with a mobile and web-based application.

A collection of news, articles and other featured content about Communications.