Concierge

Preferred Hotels & Resorts is one of the world’s largest independent hotel brands, representing more than 650 of the world’s finest independent hotels, resorts, residences, and unique hotel groups across 80 countries.

With staffing at an all-time low and travelers returning in droves, hoteliers are dealing with customer service nightmares. Conversational AI and automation technologies could be the industry’s savior.

The integration allows The Chicago Hotel Collection to provide a completely contactless guest experience, including mobile or kiosk check-in, while improving guest satisfaction at each touchpoint.

The integration empowers hoteliers to manage their properties and guest experience through seamless, user-friendly technology – and in some cases eliminate the front desk entirely.

Venue Butler empowers hotels across Chicago to safely and seamlessly book taxis for their guests through a simple click of a taxi booking device.

Silverton Partners leads latest financing to accelerate growth of contactless check-in solution for hotels.

The company will use the new funding to continue hiring aggressively to meet growing demand and to invest in product development as it expands the breadth of its offerings.

A new generation of live translation combines the latest speech recognition, machine translation, and adaptable hardware technology

To successfully welcome back corporate travelers, hotels should carefully examine these five critical areas.

This strategic acquisition creates a single CDP that seamlessly powers omni-channel guest lifecycle communications and commerce for hoteliers, making it the ultimate direct booking platform for the global hospitality industry.

A digital concierge taps the power of AI to deliver an enhanced experience for guests and staff — as long as it is implemented properly.

Web-based commerce marketplace provides guests with services typically found only in hotels making Airbnb and other similar short-term rentals more appealing.