The integration allows hotels and hosts to provide a completely contactless guest experience, including mobile or kiosk check-in, while improving guest satisfaction at each touchpoint.
Adding even more flexibility and increased engagement to its industry leading solution, users can now access and input pre-arrival check-in features via web browser.
Preferred Hotels & Resorts is one of the world’s largest independent hotel brands, representing more than 650 of the world’s finest independent hotels, resorts, residences, and unique hotel groups across 80 countries.
With staffing at an all-time low and travelers returning in droves, hoteliers are dealing with customer service nightmares. Conversational AI and automation technologies could be the industry’s savior.
The integration allows The Chicago Hotel Collection to provide a completely contactless guest experience, including mobile or kiosk check-in, while improving guest satisfaction at each touchpoint.
The integration empowers hoteliers to manage their properties and guest experience through seamless, user-friendly technology – and in some cases eliminate the front desk entirely.
The company will use the new funding to continue hiring aggressively to meet growing demand and to invest in product development as it expands the breadth of its offerings.