The fast-casual brand is testing a kitchen management system that leverages AI and machine learning, and advanced location-based technology in its mobile app. Plus, Chipotle begins an in-restaurant test of its robotic assistant Chippy.
SYNQ3's Conversational AI ordering technologies and ACRELEC OrderMatic's intelligent audio system work in tandem to help restaurant operators navigate the new drive-thru landscape amidst labor shortages, rising costs, and strained order-taking environments.
As drive-thru wait times increase and service seems to worsen, 70% of the respondents want technologies such as AI voice assistants, personalized menus, and smartphone apps to help alleviate the pain, according to the Presto Pulse of the Industry study.
Taco Bell's Defy concept features four drive-thru lanes including one lane for traditional drive-thru service. Guests who order via the mobile app can skip the line and scan their personal QR code on digital check-in screens.