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07/27/2022

Stoney Creek Hospitality Partners with Stayntouch to Enhance Unique 'Cabin by the Lake' Experience at 11 Properties

Michal Christine Escobar
Senior Editor (Hotels)
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Stayntouch, a provider of cloud hotel property management systems and guest-centric technologies, announced an expanded partnership with Stoney Creek Hospitality, a hotel group that owns, operates, and manages two major hotel brands across the American Midwest. Stoney Creek Hospitality chose Stayntouch to deploy its mobile PMS and contactless solutions to 11 of its premier properties. 

Founded in 1994, Stoney Creek Hospitality delivers rustic luxury and genuine hospitality to an active and adventurous traveler base. Stoney Creek properties embody an eclectic ‘cabin by the lake’ aesthetic, with each location featuring unique decor and modern amenities. Stoney Creek chose Stayntouch because they needed a flexible cloud PMS system that was intuitive and easy to adopt, could be deployed quickly and efficiently across multiple locations, and would facilitate operational efficiencies through automation and contactless check-in. 

Mark Creger, Vice President of Revenue Management at Stoney Creek Hospitality commented, “Before Stayntouch, we were using an inflexible on-premise system that was difficult for staff to learn and operate and lacked the customization we needed as a brand with multiple properties. The Stayntouch system is easy to use and train on, and its mobile communication and automation have greatly enhanced the productivity of our front desk and housekeeping teams. Our guests love the mobile check-in function that allows them to skip the front desk and check in from their smartphone. Also, Stayntouch’s implementation team is top-notch: They were able to deploy their PMS at 11 separate properties in under six weeks. Impressive work!”

Priya Rajamani, the Vice President of Implementation & Support for Stayntouch, replied, “We are excited to partner with Stoney Creek Hospitality and are delighted that our cloud-native PMS gives them the flexibility to deliver the ‘home away from home’ experience that is embedded in their brand and realized across multiple unique properties in their chain. Our dedicated implementation team members take pride in deploying our PMS platform quickly and efficiently, while also ensuring that hotel staff have the training and support they need to get the most out of our platform and services. We look forward to continuing to support Stoney Creek Hospitality in their mission to deliver genuine hospitality.”