Toast's New Solution Helps Hotels Streamline F&B Operations
Cloud-based restaurant POS Toast introduces Toast for Hotel Restaurants, a new solution designed to meet the unique needs of hotel restaurant operators.
Through robust integrations with leading hotel property management systems (PMS), including direct integrations with Stayntouch and Barefoot PMS as well as integrations with ClockPMS, Guesty, Infor Hospitality Management Solution, MEWS and SkyTouch Hotel OS powered by Omniboost, Toast will empower operators to streamline operations, help increase revenue and deliver great hospitality with a best-in-class room charge experience for both guests and staff.
“We have been watching Toast for a while as a category leader in the restaurant tech space. As soon as we heard they were building property management system integrations, we chose Toast to be the preferred POS provider for MCR properties across the country. Once the integration was available, we moved quickly to begin installing Toast in our hotels, including our flagship TWA Hotel at JFK,” said Tyler Morse, Chairman & CEO of MCR Hotels.
“We want our guests – no matter where they are in the building, whether having drinks at the bar, dining in the restaurant, attending an event, or staying in the hotel – to encounter the same ‘Wythe flavor’ of hospitality,” said Charlie Smith, Director of Operations, Wythe Hotel. “As a key element of our operational structure, Toast plays a big role in our ability to provide a unified guest experience across our property.”
Currently, many hotels are using disconnected technology to manage check-in/checkout, billing, and on-site food and beverage. This leads to a less than optimal experience for hotel staff, who often have to rely on time consuming manual processes to reconcile food and beverage charges with the guest’s folio. Toast for Hotel Restaurants will deliver a more efficient way to let guests pay bills by charging them to their room, making the payment process faster and more efficient for both hotel and restaurant staff across full service restaurants, in-room dining, grab & go, bar & cocktail, event venues and poolside dining.
Toast for Hotels will allow hotel owners and operators to:
- Drag & drop check splitting for large parties, automated course firing, and easy order entry for even the most complex modifiers.
- Empower staff to take orders quickly and accurately from anywhere on the property with Toast Go. For in-room dining and quick service concepts, hotels can also let guests order and pay on their own via QR codes, allowing them to avoid long wait times. On average, check size is 9% higher for customers using Toast Mobile Order & Pay versus traditional payment methods, Toast says.
- Toast Kitchen Display Systems provide near real-time item firing and server order ready notifications, robust insights into kitchen productivity and item level prep time connect the front-of-house, back-of-house, dine-in and takeout operations. Menu item search makes navigating a large menu easier for servers, who can also easily update or cancel a menu item from any device across the property. Managers can easily update menus, settings, and reporting across all locations with ease from a single hub.