News Briefs
- 2/27/2024
eTip Chosen as Exclusive Digital Tipping Partner for Shamin Hotels
eTip, the digital tipping and financial benefits platform tailored to service sector businesses, today announces its exclusive digital tipping partnership with Shamin Hotels, a dynamic, growth-oriented hotel company that owns, operates, and develops commercial business hotels under the Hilton, Marriott and InterContinental Hotel Group flags. Now, the two million guests that annually stay at Shamin Hotels’ 76 properties can seamlessly and securely express their gratitude to the over 3,000 associates who work to create exceptional stays.
Meanwhile, nearly 95 percent of guests in a recent survey conducted by eTip reported they would have left a tip for hotel staff during their last stay if there had been a digital option for them to do so. As technology evolves and guest preferences shift, hotel groups like Shamin Hotels are turning to eTip's intuitive platform to streamline guest experiences and retain more hotel staff through increased tipping.
“Our daily mission is to work to create the ‘Shamin Touch,’” says Neil Amin, CEO of Shamin Hotels. “Today, we’re doing just that, recognizing the increasing technological preferences of our customers and responding accordingly with a state-of-the-art tipping solution that supports our passionate associates.”
eTip requires no mobile app download or login credentials. Guests simply scan a QR code using the camera on their mobile phone, tap the banner on their screen, and then tip using their preferred payment method. eTip also offers “tap to tip,” allowing guests to pay through an NFC-enabled QR code. Once the guest leaves a tip electronically, associates can quickly receive it in their bank account, eliminating the need to wait for a tip to be paid through the weekly or bi-weekly payroll process. eTip makes digital tipping easier and faster for guests and associates.
“As we pioneer the future of hospitality with partners like Shamin Hotels, we look forward to enhancing guest experiences and uplifting the lives of associates,” says Nicolas Cassis, Co-Founder and CEO of eTip. “At eTip, we believe in the power of innovation to create a ripple effect of positive change. Together, we're rewriting the script of service, one digital tip at a time.”
- 9/14/2023
Domino's Updates Rewards Program
Domino's Pizza Inc. introduces its new and improved loyalty program.
Domino's Rewards offers loyalty members even more opportunities to earn and redeem points across its corporate and franchise store locations. Domino's enhanced rewards program allows customers to:
- Earn points for less
- Loyalty members will now earn 10 points on every order of $5 or more
- Redeem points for even more menu items – and earn free Domino's after just two orders
- Members can redeem a variety of points for more menu items:
- 20 points: A free dipping cup, a 16-piece order of Parmesan Bread Bites or a 20 oz. drink
- 40 points: An order of Bread Twists or Stuffed Cheesy Bread
- 60 points: A medium, two-topping pizza; pasta; Oven-Baked Sandwich; or a 3-piece order of Chocolate Lava Crunch Cakes
- Members can redeem a variety of points for more menu items:
- Earn more rewards
- Loyalty perks are now even better, as members will have exclusive access to member-only deals, special discounts and opportunities to earn bonus points!
"We are thrilled to give the brand's loyal customers additional ways to earn free Domino's items more often," said Mark Messing, Domino's vice president of digital experience and loyalty. "At a time when most brands are scaling back their loyalty programs and making it more difficult to earn and redeem points, Domino's is doing the opposite. We want to make it easier to reward our customers and give them more options so they can get rewarded faster."
Marketing a LTO
From now until Oct. 22, 2023, rewards members can take advantage of a limited time offer to redeem 20 points for a free order of Domino's new Pepperoni Stuffed Cheesy Bread, which is normally a 40-point redemption, in celebration of the product's recent launch.
- Earn points for less
- 2/27/2024
RoomRaccoon Announces Integration with Energy Management Solution Zennio
RoomRaccoon, the leading hotel management system for independent hotels, today announced its integration with Zennio, a pioneer in control automation solutions. This is the very first Energy Management System integration available to RoomRaccoon users, empowering hoteliers to enhance guest comfort and reduce energy consumption.
Zennio's energy-saving solutions, when combined with RoomRaccoon, optimize room settings based on occupancy. This smart integration boosts energy efficiency and leads to significant cost savings, with rooms automatically switching to energy-saving mode upon guest check-out in RoomRaccoon’s PMS.
"Controlling operating expenses is essential for the success of any hotel property. Given the current market conditions and the constant pressure on the hospitality industry, investing in climate control technology can be a smart move to reduce operational costs. With the addition of Zennio to our marketplace, we are able to offer our hoteliers a comprehensive solution that not only improves guest experiences but also optimizes energy consumption, leading to a significant reduction in operational costs," says Steven Reffin, Head of Partnerships at RoomRaccoon
Other benefits of the integration include:
Personalized Experience: Hoteliers can enhance guest satisfaction by presenting guest details and preferences directly on Zennio's smart control interface, allowing for customized room settings and amenities throughout their stay.
Efficient Check-Ins: RoomRaccoon's property management system seamlessly syncs with Zennio's smart locks, providing guests with a hassle-free check-in experience.
Enhanced Eco-Friendly Reputation: Hotels leveraging this integration can bolster their reputation as eco-conscious establishments, appealing to environmentally-conscious travelers and gaining a competitive edge in the market.
The RoomRaccoon and Zennio integration is available to hoteliers worldwide.
- 2/26/2024
A New Type of Robot- High Tech Helpers Enhancing Hospitality Efficiency With Smart Follow Technology
More than ten years ago the first robots were implemented in hotels. Early robots were expensive and limited to mostly room deliveries or used as hotel marketing tools. The ROI was difficult, the impact on guest experience was questionable, and staff were skeptical that this technology could be used to replace them.
Fast forward to today and a lot of those problems still remain. However, costs have become more manageable and the ROI can be quantified under the right circumstances, but there are still relatively few hotels that have robots in use today. A new wave of robots enhancing the guest and staff experience are changing that.
Co-bots and humans working together
Most of the robots that hotels have implemented are autonomous. They are intended to replace some or all of a task that has been provided by hotel associates like bringing towels to a guest or delivering food. In a business that is based on human connections, robots can be perceived as a hindrance to providing a personal experience or as a rival with employees for their jobs.
But co-bots are changing that perception, Co-bots or collaborative robots, are created with a different purpose in mind. These co-bots are intentionally designed to work with humans with a focus on augmenting staff, not replacing them. Co-bots can perform a variety of repetitive or menial tasks in collaboration with their human counterparts and have been deployed in a number of other more industrial settings. Piaggio Fast Forward is reshaping the way hotels deliver exceptional guest experiences through groundbreaking robotic technology and leading the way with introducing co-bots to the hotel space.
The newest co-bot that Piaggio has developed is called kilo. kilo was formally announced at MODEX in Atlanta in March 2024. With current pilots in progress, the kilo is set for full commercial release later this year and it will change the way that robots are used in the hotel industry and beyond.
PFF kilo and Benefits for Hotels
The kilo platform is flexibly designed to be either a stand-alone solution or to be integrated into existing hotel carts and platforms to move and carry materials throughout the property. Whether it is housekeeping carts, mobile bars, catering trolleys, or luggage carts, all of those platforms can be automated to follow staff and travel independently back to a designated location for storage, re-use, or re-stocking.
A great example of this would be a typical housekeeping cart that follows the housekeeper to the room and can travel back to a stock room to be replenished while the room is being cleaned, making the staff member more efficient and helping them eliminate a non-essential task. It also works to lower the physical wear and tear on the associate, making their job easier, more pleasant, and potentially lowering turnover as well as reducing potential injuries.
Studies show that 30% of workplace claims are related pushing and pulling injuries, so eliminating these tasks don’t just improve the employee environment, it makes it safer and saves the hotel money on both premiums and from associate downtime. It also helps with compliance to OSHA regulations.
Additionally, the kilo robots can actually follow each other. So instead of having to take 3 trips to
banquet storage to set up for an event, or pulling three heavy mobile bars for an outdoor event, they can caravan together being led by a single associate who will not have to push or pull those heavy loads The technology is easy to learn, implement and complement employee jobs. Finally, they provide the associate with new skills that can help to justify the rising hourly costs for many of these roles.
Putting People First while embracing new technology
As we continue to use technology to solve problems in the industry, and enhance customer service we must never lose sight of the fact that our associates and our guests are the reason that we are here. Technology that augments and improves the guest experience as well as the work environment is how our industry can keep our focus on people, while still delivering value for owners. Co-bots have the potential to truly bridge that gap and ensure that both needs are met without compromising our primary mission of delivering hospitality.
- 2/26/2024
Chris Caldwell Named Brinker International's CIO
Chris Caldwell has joined Brinker International as SVP and Chief Information Officer.
Caldwell is a world-class leader with an impressive background across all functions of IT. He spent 27 years leading technology teams at Yum! Brands, most recently serving for a decade in the role of Chief Technology Officer at KFC, where he helped build a leading technology team, robust tech platforms and an amazing culture. As Brinker's CIO, Caldwell will lead the IT team and accelerate its progress against the company's ambitious technology roadmap.
Brinker International Inc. announced other updates to its executive leadership team, including the retirement of Joe Taylor, EVP and Chief Financial Officer, the appointment of Mika Ware as SVP and Chief Financial Officer, effective June 27.
Chief Financial Officer Joe Taylor has informed the Company of his intention to retire at the end of the company's fiscal year in June 2024 after almost 25 years at the company. He will continue to serve the company in a senior advisory role through August 2024.
Current VP of Finance, Investor Relations, and Restaurant Development Mika Ware has been appointed SVP, Chief Financial Officer, and will assume the role upon Taylor's departure at the beginning of fiscal year 2025 on June 27. Ware started her Brinker journey in 1988 as a Chili's host and earned her finance degree while working at Chili's. Over the years, she's held finance and IR roles of increasing responsibility at the Company and is an expert in Brinker's business, brands, and the finance organization.
- 2/26/2024
Wendy's Promotes Matt Spessard to CIO
The Wendy's Company promoted Matt Spessard to Chief Information Officer. He will report to President and Chief Executive Officer Kirk Tanner and serve on the Wendy's Senior Leadership Team. Spessard will succeed Kevin Vasconi who has served as Chief Information Officer since October 2020.
Spessard has served as Senior Vice President, Global Chief Technology Officer for The Wendy's Company since August 2022. In this role, he was accountable for establishing the Wendy's System global technology vision and leading technological innovation and development to drive continued growth, competitive brand advantage and topline revenue for the Company and franchisees. As Chief Information Officer, Spessard will assume responsibility for all aspects of Wendy's global technology efforts, including Restaurant Technology, Data Management and Analytics, Enterprise Technology, Software Architecture and Engineering, and Information Security.
"Driving the growth of the digital business and harnessing technology in restaurants to improve the customer and crew experience are important pieces of our plan to accelerate sales and profitable growth across the global System," said President and CEO Kirk Tanner. "Matt's extensive experience in overseeing global technology initiatives at Wendy's positions him as the ideal leader to build growth on our already successful foundation."
Spessard joined Wendy's in May 2020 as Vice President, Restaurant Technology and assumed the expanded role of Vice President, Digital and Restaurant Technology in September 2020. Prior to that, he spent six years with Inspire Brands. He served in several roles of increasing accountability, including Vice President of Technology at SONIC. He also previously held various operations and technology leadership roles at YUM! Brands, Church's Chicken and Braum's Ice Cream & Dairy Stores.
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