BLOG POSTS BY THIS AUTHOR
Feb 2019
Feb 08
A Digital Facelift: Micro Apps Yield Macro Results
According to Amy Schultz, Director of Information Systems, Grand View Lodge, the original web-based interface served its initial purpose well but had its limitations.
ARTICLES BY THIS AUTHOR
Oct 2022
Oct 06
HT Tours New CitizenM Chicago Property
Technology is thoughtfully woven throughout the guest experience from check-in to check-out.
Oct 05
Hotel Tech Will Be the Foundation for 2023 Wine Revenue
GMs may want to take a closer look at their alcohol beverage strategy – and the role technology will play – for the upcoming year as it could assume a powerful role in maintaining a property’s profitability during a possible recession.
Oct 03
5 Reasons Why Employee Safety Devices are a Must-Have Budget Item for 2023
Adding panic buttons does more than check off a requirement on the property to-do list; It has a positive impact on job retention and cultivates staff loyalty.
Sep 2022
Sep 28
The Network’s Role in Hospitality’s Ongoing Digital Transformation
The trend of moving applications and other digital resources to public cloud environments can help hoteliers deliver on digital transformation but also creates its own set of unique challenges.
Sep 28
The Trick to Fighting Turnover? Immersive Tech
One way hoteliers and restauranteurs can prevent this high rate of turn over is to adapt their training processes - specifically when it comes to onboarding new employees.
Sep 21
Three Key Trends for Hotel Conferences and Events This Fall
While demand for events and conferences continues to skyrocket, hoteliers should remain mindful that not all is the same as it was pre COVID-19.
Sep 21
Kempinski Hotels Releases Its First Environmental, Social and Governance (ESG) Report
Allowing time to reflect on what makes Kempinski sustainable, what successes have been achieved and where opportunity remains to innovate and improve, has enabled Kempinski to consider, take action and publish this ESG report.
Sep 20
Voyager Space Names Hilton Official Hotel Partner to Elevate the Guest Experience in Space
Voyager and Hilton will partner in the areas of architecture and design, leveraging Hilton’s creative design and innovation experts, to develop Space Hospitality crew headquarters aboard Starlab, including communal areas, hospitality suites and sleep
Sep 19
POV: IHG's Recent Data Breach Wasn’t Due to a Weak Password
Instead, a successful phishing scam was ultimately what led to the data breach.
Sep 19
Challenges and Solutions to Managing Hotel IT in Multiple Locations
Without real-time environmental and critical asset monitoring tools in place, unmanned and unmonitored IT spaces can be costly to a hotelier.
Sep 19
The Five Freebies of Wellness and Where Hotel Tech Fits In
Hotel guests will increasingly be looking for their chosen hotels to provide wellness amenities baked into the nightly rate and as add-on experiences.
Sep 15
Third-Party Hotel Management Companies Facing Higher Guest Expectations as Room Rates Increase, J.D. Power Finds
Customer satisfaction declines 4 points (on a 1,000-point scale) this year, as higher prices drive increased scrutiny.
Sep 14
Wyndham Debuts Mobile Tipping Solution for U.S. and Canadian Franchisees
Teams with Béné, becoming one the first hotel companies to offer a portfolio-wide, mobile tipping platform.
Sep 14
Choice Hotels Introduces 'Your Key to Profit' Tech Resource to Benefit Franchise Owners
Choice Hotels International, Inc., a lodging franchisor, is building on its longstanding commitment to increasing owner profitability with a free resource for its hotel owners:
Sep 12
Hyatt Names Arlie Sisson Senior Vice President and Global Head of Digital
Start-up executive and new media entrepreneur joins Hyatt’s commercial services leadership team.
Sep 12
How Hotel Franchises Can Leverage Technology to Better Manage Their Finances
The hospitality industry should be looking to technology for: simplification, standardization, and automation.
Sep 08
Sonesta International Hotels Launches New Meeting Experiences with Hybrid Concierge Service and Announces Expanded Partnership with Cvent
Offers complimentary one-hour consultation with digital event experts for seamless hybrid meeting planning; includes ability to book small meetings On-demand with Cvent Instant Book.
Sep 07
How Contact Center AI Helps Create More Efficient Agents and More Satisfied Customers
Modern contact centers use real-time conversation analysis to coach agents on the optimal ways to respond to calls, not only helping them conduct calls more efficiently, but also leading to better sales and more satisfied consumers.
Sep 06
Hospitality Technology Invites Hoteliers to Nominate Themselves for a 2022 Hotel Visionary Award
Winners will be announced live at the 2022 HT-NEXT conference in Miami.
Sep 06
Hospitality: Consider this your Cybersecurity Wake-up Call
Cloud migration, tech lounges, chatbots and robots are all technologies with great potential: both to streamline and drive better service, and to grant hackers access to your brand’s technology stack.
Sep 02
Starbucks Names Laxman Narasimhan as Next Chief Executive Officer
Howard Schultz will continue as interim ceo until April 1, 2023 and serve as an advisor to Narasimhan through calendar 2023 while remaining on Starbucks Board of Directors.
Sep 01
Concord Hospitality Gets Creative with Employee Recruitment, Retention Strategies
From refugees to retirees, Chief Human Resource Officer Debra Punke shares how Concord Hospitality is doing its best to combat the current hospitality labor shortage.
Sep 01
Getting the Most Out of the Data Integration Trend
Learn how to improve your data so that it is more usable and scalable for third-party use.