Customer Experience/Service

Tempt Them and They Will Stay
Savvy hotels increase awareness of amenities and services to keep guests on property and boost revenue
Consumers More Ready for Kiosks than Operators
The third annual Self Service Technology Study, published by Hospitality Technology magazine, reveals that consumer interest is strong for self-service options in the hospitality industry.

A Web for Mom

I have a plea this year for Mother's Day. In honor of moms everywhere, I implore all companies with an online presence to up their games.
Evolution of a Classic

Steak & Shake stays fresh with new menu offerings and a focus on quality service
Living in the Lap

Resorts up their luxury appeal with discerning technologies
Deep Dish POS

Pizza chains use point-of-sale systems for more than just completing orders
Impact Printers

With the many elements it takes to operate a successful hospitality enterprise, the printer doesn't always come first to mind. But the right match of printer to application can give a bustling business just the edge it needs to boost productivity, sales and customer satisfaction.

Tempt Them and They Will Stay