Hotel Brand -- Business Class

2015 Customer Engagement Technology Study
This annual report tracks the use and effectiveness of mobile, location-based, and social technologies in hotels and restaurants. What mobile engagement solutions are your competitors rolling out in 2016? What are the top five potential uses for location-based solutions? Which solutions are winning out in the mobile wallet war? These insights and more are inside!
How Hilton Leverages Mobility
Rich DiStefano, senior director web and mobile product management for Hilton Worldwide, offers three tips for rolling out an effective and impactful digital strategy.

Loyalty: The Next Generation

Across the hospitality industry, operators must find ways to address loyalty as the ever-evolving entity it is in order to keep programs relevant.
New Threats in an Evolving Data Landscape

While much is made of payment security, foodservice and lodging companies also face added pressure to ensure that guests’ personal data is safe.
High-Octane Hospitality: The Impact of the Internet of Things in Restaurants and Lodging

What impact will the Internet of Things (IoT) have on restaurants and hotels? Find out in this exclusive report, which explores how connected devices will drive service, operations, efficiency and investments.
Hyatt Regency Santa Clara Increases Revenue/Customer Satisfaction with Wi-Fi Analytics

Profits grew by 20 percent and customer satisfaction improved with a 65-point increase in Net Promoter Scores (NPS).
Stratosphere First to Utilize Travel Tripper's New Booking Engine

RezTrip Direct, a "conversion machine" of a booking engine, focuses strongly on speed and simplicity in the booking process, allowing hotels to secure reservations quickly and efficiently from guests.
Dora Hotel Company, Mammoth Mountain Ski Area Partner with Kronos Workforce Ready Cloud Solution

Enterprise-class workforce management system helps the hospitality companies to effectively recruit, manage and reward employees.
Delta Hotels and Resorts Goes Live on Marriott.com

Travelers can now make reservations at 37 additional hotels across Canada.
Trump Chicago Showcases GuestTek's Internet Technology Platforms

The services will run on a Zebra WLAN, and will include GuestTek's myMedia and Mobile TV.

2015 Customer Engagement Technology Study

How Hilton Leverages Mobility

Loyalty: The Next Generation

New Threats in an Evolving Data Landscape

High-Octane Hospitality: The Impact of the Internet of Things in Restaurants and Lodging

Hyatt Regency Santa Clara Increases Revenue/Customer Satisfaction with Wi-Fi Analytics

Stratosphere First to Utilize Travel Tripper's New Booking Engine

Dora Hotel Company, Mammoth Mountain Ski Area Partner with Kronos Workforce Ready Cloud Solution

Delta Hotels and Resorts Goes Live on Marriott.com

Trump Chicago Showcases GuestTek's Internet Technology Platforms