Property Wide

  • Mobility Holds Key to Next-Gen Room Access

    HT's Lodging Technology Study, reveals that mobile solutions dominated technology rollouts for 2016 with half of the top solutions having a mobile component. Mobile key deployments, however, still lag behind guest expectations. While 53% of guests want to be able to use smartphones as mobile keys, according to the 2016 Customer Engagement Technology Study, only 12% of hotels currently offer the technology. In this article, HT identifies the ways hotels could stand out from the competition by tapping into the full potential of mobile keys beyond just guestroom access.

  • Ensuring Privacy through Security Best Practices

    Six keys for hotels to balance personalized service with protecting guest privacy.
     

  • Building the Foundation for IoT
    Seven key questions hoteliers must ask before setting the groundwork for an Internet of Things infrastructure.

  • Redefining Central Reservations
    An evolving booking landscape requires the CRS to perform multiple functions in order to drive revenue and improve service.

  • 3 Steps to Better Mobile Solutions
    How hotels can improve their mobile guest engagement strategy with three key things.

  • Breaking Cellular Barriers
    When staying at a hotel, guests not only expect to stay connected through those devices via Wi-Fi, but they also want the ability to make phone calls from their mobile phones without fighting for a signal or getting dropped mid call. Despite limited control, hotel operators can implement changes to improve cellular signals with carrier and FCC approval.

  • How Resorts Manage Revenue in a Digital World
    The latest revenue management systems are helping operators forecast demand, segment guests and optimize pricing, while also remaining consistent across all partner websites, such as Expedia and Travelocity. As an added benefit, these systems can reduce labor-intensive calculations and allow employees to focus on interpreting data and making decisions. HT talks to several major resort firms about the impact that revenue management technology is having at their properties.

  • Ins & Outs of Next-Gen Locking
    There’s a real and growing trend among hotel operators to deploy mobile key technology. HT gets input from experienced hotels on some of the latest solutions, plus how they’re managing security concerns.

  • Considerations for Cloud PMS
    Current install rates for cloud-based PMS hover at around 9 percent, and an additional 15 percent of hotels are planning a migration in the year ahead. HT offers guidance from those who've taken the leap above property with four factors to consider before making a purchase.

  • Hotel Wi-Fi Focus: Access & Security
    Reliable and accessible Internet is a top priority for hotels. Guests are often traveling with multiple Wi-Fi devices, and consumption continues to increase. Hotels agree that investing in a bigger pipe, however, is no longer enough. The next adaptions focus on more robust access points, and better security.
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