Research & Reports

2013 Security Showcase
With the ever-changing payment landscape, security is a top concern for hospitality operators. In an increasingly mobile culture there are more touchpoints than ever that need protection from data breaches. This report highlights several of the latest additions to the security landscape that run the gamut from wireless networks, tokenization, encryption, and PCI requirements.
Guestroom Tech: New Releases
Guestrooms account for the largest portion of a hotel's technology budget. Not surprisingly, most hotels are funneling those guestroom investments into adding bandwidth, but several other technologies are ranked as high priorities in 2013. Among them are electronic locking systems and room control devices. In this technology report, HT showcases new solutions from three leading guestroom technology suppliers, including RFID/NFC-ready locks and a new all-in-one multi-media device for charging and playing guests' tablets and mobile phones

2013 Restaurant Technology Study

In this annual study, HT reveals the latest technology trends that are influencing the food service industry as a whole. The report covers a comprehensive range of topics including: budgets, business health and metrics; investment strategies; top IT department challenges; mobile and social initiatives and plans; POS; payment security and more. The survey's findings show how the industry as a whole is under pressure to enhance the customer experience on the front-end, while still increasing efficiency in the back-of-house.
2013 New Tech Showcase

HT profiles new hardware and software solutions from a variety of vendors. Download the 2013 New Tech Showcase for more information on these high-impact products and solutions which include: the latest in POS and payments; new mobile workforce management platforms; back-office and enterprise solutions; a video wall solution; mobile hostess systems; and a guest experience platform.
2013 Lodging Technology Study

HT's annual Lodging Technology Study reveals the trends, challenges, and priorities of hoteliers across a range of topics, including budgets and business drivers, in-room tech priorities, property management and back-of-house, and front-of-house tech. The findings from this research reveal both priority and satisfaction levels, exposing where technology performance is and is not meeting the needs of operators.
2012 Labor Technology Showcase

Labor is the lifeblood of the hospitality industry. In this special report, HT takes a look at the cutting-edge technologies that are shaping how restaurants and hotels can manage all aspects of labor, from scheduling to payroll and everything in between. These leading advancements will help operators increase efficiency while improving employee satisfaction.
2012 Mobility in Hospitality Showcase

Mobility has become a necessity in hospitality. Both food service and lodging companies must address the demands of guests for increased mobile capabilities as well as the streamlining of operations that is possible with mobile technologies. This report showcases the leading solutions that will enable hospitality companies to efficiently operate and thrive in a mobile environment.
2012 Customer Engagement Technology Study

In this first-of-its-kind research report, HT reveals the results of a comprehensive survey of hotel and restaurant operators’ use of customer engagement technologies, including mobile, social, digital and location-based applications. Find out current and planned implementation rates for things like tablet-based ordering, social media-POS integration, and more. Plus, this research reveals the perceived impact these applications are having on generating customer engagement, and on improving the overall business.
2012 POS Software & Hardware Showcase

The point-of-sale is perpetually evolving in order to keep up with customers' increasing demands for speed, efficiency and top-notch service. Covering tableside applications, cloud-based solutions, iPad software, online ordering and more, this annual supplement showcases the latest software and hardware solutions that will revolutionize the point-of-sale.
2012 Back Office Showcase

With reports piling up, lengthy wait times, inefficient labor costs, and food spoilage all translating to lost profits, restaurants need back office technologies in order to be successful. Operators are looking for systems to streamline the back-of-house. HT's 2012 Back Office Showcase offers insights into the latest technologies that will ultimately provide control and improve margins.