The cloud-connected solution features access to a number of guest services and flight and city info, while a suite of apps convey hotel specific information and promotions that traditionally have been communicated to guests through an in-room guide.
This year's showcase focuses on the amenities that hotels should consider to attract today's tech-savvy guests. Highlights include an interactive in-room entertainment system and a fully-integrated guest services and backend management tool that works on the iPad.
From the research through the booking phase, from check-in through way-finding display boards, cruise lines are tapping sophisticated technology to manage the guest experience and increase revenue.
A mixed self-service model may settle the debate that pits technology against the quality of the human touch. Thomas Westergaard, senior vice president for Nordic Choice Hotels explains how such a model benefits both guests and hotels.
Self-service technology enables guests to order in-room dining, make restaurant reservations, request wake-up calls, make spa reservations, request housekeeping or maintenance services.
Cell phones and smart computing devices may have made the in-room telephone obsolete, but Switzerland's Park Hotel Weggis is offering an in-room telecommunications device that not only features a range of multi-media options, but has also helped to increase productivity and foster environmental savings.
