ARTICLES BY THIS AUTHOR
- 5/15/2024
Building Positive Consumer Search Sentiment in the Travel Industry
By paying attention to how consumers search around a travel brand and understanding why they search for what they do, brands can create a better search and overall experience for travelers. - 5/15/2024
Advances in AI Fix Common Customer Pain Points
Creating memorable digital interactions means providing an customers with effortless experiences. - 5/14/2024
Strategies for Summer Revenue Optimization
Discover actionable strategies and tech solutions that hoteliers can implement to optimize revenue during the summer travel season. - 5/14/2024
Getting on the Same Page: How Holistic Data Strategies Drive Improved Performance
Maximizing hotel performance hinges on strategic data integration and unified operational goals, driving improved decision-making and guest experiences. - 5/1/2024
Tipping Turmoil: The Debate Over Digital Tipping
Increasing digital tipping prompts spark discussions on tipping fatigue, fairness, and the role of POS systems in shaping tipping culture. - 4/30/2024
Leveraging the In-Room Tablet Dashboard to Detect WiFi Signal Strength Ensures Guest Satisfaction, Loyalty
AI-powered in-room tablets with WiFi detection built into the platform can identify in real time just how healthy the WiFi connection is in each room. - 4/30/2024
Keeping Hospitality Human: The Importance of a Personal Touch in Hotel Technology Management
Technology providers that prioritize personal relationships and live-agent support in an age of automation are a valuable asset. - 4/29/2024
5 Smart Ways the Hospitality Industry Can Increase Its Digital Signage ROI
From interactive menus to airport transportation schedules, there are a multitude of ways that hoteliers can use digital signage to improve the guest experience. - 5/2/2024
Everything to Everyone: How a Modern Cloud PMS Can Elevate Multi-Property Management
A modern PMS with open APIs, cloud-based infrastructure, and full-featured multi-property management capabilities allows operators to seamlessly interact with guests across properties, adapt to market changes swiftly, and provide a unified experience. - 4/24/2024
UPDATE: Customer Data Confirmed Stolen in Omni Hotels Cyberattack
Daixin ransomware gang claims responsibility for the attack. Plus, cybersecurity experts offer some advice.