ARTICLES BY THIS AUTHOR
- 11/15/2023
Lost and Found Tech: The Silent Hero of Modern Hospitality
Properties that do everything in their power to reunite these items with their owners will earn the best badge you can earn in the hospitality sector — brand loyalty. - 11/15/2023
Generative AI and Sensitive Hotel Data
Any area of the hotel where the backbone is natural language will continue to evolve and expand. The challenge that continues to exist, however, is for solutions using, or built on, private and proprietary data. - 11/9/2023
CASE STUDY: Australia’s Norman Hotel Raises the Bar for Immersive 4K Sports Entertainment with Transformational TV System Upgrade
The hotel’s existing TV system had become outdated and unreliable, no longer working in certain areas and frequently breaking down. - 11/10/2023
7 Benefits of Migrating to AV-over-IP Solutions in Hospitality Environments
From scalability to enhanced flexibility, a successful AV-over-IP implementation offers many important benefits. - 11/13/2023
AI-Driven Business Breakthroughs: Scaling Success in 2024
AI offers many benefits across different business areas, making it a powerful tool for enhancing customer understanding, empowering decision-making, and achieving seamless efficiency. - 11/9/2023
9 Ways AI Is a Game-Changer for the Hospitality Industry
Brands such as Domino’s, Panera, IHOP, Hilton, and Marriott are using AI to improve safety, quality, efficiency, sustainability, transparency. - 11/7/2023
HTF 2023: Sonesta's Swift Loyalty Overhaul: Streamlined Operations, Enhanced Guest Experience
During the Hotel Technology Forum, Sonesta International Hotels’ Shaun Wood will discuss how the brand replaced its 15-year-old loyalty system in less than a year. - 11/6/2023
Moving Beyond Collection to Activation: A Data Discussion
During Hotel Technology Forum, panelists from Appellation, Frontdesk, Margaritaville Enterprises and TAPS will discuss both the problems and opportunities hoteliers face when collecting guest data. - 11/1/2023
Instant Hotel Wi-Fi: IHG's Game-Changing Auto Connect Feature
During the Hotel Technology Forum, IHG Hotels & Resorts’ Vijay Raghavan will discuss the development, rollout and success of its newest hotel Wi-Fi feature. - 11/1/2023
Regaining Customer Trust After a Data Breach – and the Fallout If a Company Fails
Eighty-one percent of customers said they would stop engaging with a brand online following a data breach.