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Prevent Friction and Enhance Experience: Hotels Experiment with Automation Amid Pandemic-Driven Labor Shortages
The perfect recipe for disaster: Millions of eager, impatient guests who feel they overpaid are paired with stressed, overworked hotel workers. Find out what you can do to prevent problems. -
Case Study: How The Wigwam Increased Guest Satisfaction & Revenue
Arizona-based retreat has offered guests white-glove service for more than a century, but in a post-COVID world, the resort realized it was time to improve the guest experience and staff efficiency at the same time with new tech rollouts.