Sales & Marketing

Monthly Meeting Volume Reaches 89.5 Percent of 2019 Levels According to Knowland
September meetings and events increase 23.7 percent over August 2022, a significant sign that the industry is moving towards full recovery.
Hotel Tech Will Be the Foundation for 2023 Wine Revenue
GMs may want to take a closer look at their alcohol beverage strategy – and the role technology will play – for the upcoming year as it could assume a powerful role in maintaining a property’s profitability during a possible recession.

Restaurants
STUDY: 98% of Consumers Want to Connect With All Businesses Via Mobile
To uncover these insights, Square surveyed consumers and business owners across the U.S. on their behaviors and sentiments, both now and in the future.
Loyalty
Punchh Adds Machine-Learning Features to Personalize Loyalty
New features include Feedback Sentiment, Smart Segments and Send Time Optimization.
Sales & Marketing
Oaky Becomes the Preferred Upselling Partner for HotelREZ Hotels & Resorts
Partnership will enable more than 2,500 independent properties and groups to drive incremental revenue through automated upselling.
Customer Experience/Service
Introducing Whistle for Cloudbeds: The New Guest Engagement Solution Powered by Cloudbeds
Cloudbeds customers can now take advantage of a fully-integrated enhanced guest engagement solution for faster response times, tailored experiences and improved communication throughout the entire guest journey.
Customer Experience/Service
The Five Freebies of Wellness and Where Hotel Tech Fits In
Hotel guests will increasingly be looking for their chosen hotels to provide wellness amenities baked into the nightly rate and as add-on experiences.
Restaurants
How TGI Fridays Is Creating In-Depth Customer Analytics
DataDelivers' customer data platform consolidates marketing channels with a focus on customer visibility.
Catering
Dellisart Selects STS Cloud as Preferred Sales and Catering System for 24 Properties
STS Cloud supports Dellisart’s success in reinforcing the bottom line of exceptional hotel properties across the United States.
Meetings & Events
Knowland Launches Portfolio Capture, the Industry’s First Meetings and Events Solution Designed for Management Companies and Ownership Groups
Robust benchmarking solution provides a unified view of meetings and events performance across all hotels in a portfolio.
Sales & Marketing
UpStay Launches New Feature: Special Product Offer
The latest feature enhancement will ensure that hoteliers can unlock the full revenue-earning potential of their property amenities, services and guest experience offerings.
Sales & Marketing
Marco's Pizza Signs On With Local Store Marketing Platform
SOCi helps streamline and expand Marco's localized marketing strategy, including local listings, social, and reputation management.
Networking
Improve Customer Satisfaction, Streamline On-Site Services
With an interactive hotel network, hospitality businesses can also create revenue streams with on-site entertainment offerings. Here’s a look at what’s possible.
Call Center
How Contact Center AI Helps Create More Efficient Agents and More Satisfied Customers
Modern contact centers use real-time conversation analysis to coach agents on the optimal ways to respond to calls, not only helping them conduct calls more efficiently, but also leading to better sales and more satisfied consumers.

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