Hotel Internet Services (HIS), a full-service provider of internet services and solutions for the hospitality industry, has announced the latest successful implementation of its GuestCast streaming solution at the Stage Neck Inn, a 58-room luxury beachfront hotel in York Harbor, Maine. Seeking to stay a step ahead of the latest in-room entertainment trends, the upscale boutique property with GuestCast can now ensure a user-friendly and secure guestroom TV experience able to instantly adapt to the streaming preferences of any guest.
Offering breathtaking views thanks to its scenic location and able to cater to both families and business travelers alike, Stage Neck Inn features a range of amenities to satisfy virtually any kind of experience expectation. These include a full-service onsite restaurant and bar, outdoor and indoor swimming pools, spa services as well as convenient private beach access. Regardless if a guest stays for business or pleasure, property leadership recognized that traditional forms of guestroom entertainment such as cable TV could not address now widespread guest demands for instant access to personalized content.
After experimenting with streaming platforms primarily intended for residential use, Stage Neck Inn singled out GuestCast from competing solutions as the technology most capable of addressing streaming needs within a hotel environment. Specifically, GuestCast is engineered to guarantee ease-of-use even for first-time users of the system. Featuring an intuitive dashboard sidestepping the risk of unfamiliarity that can lead to guest frustration, GuestCast also includes a simplified personal device-pairing process allowing guests to effortlessly cast content using just a QR code and without the need for staff assistance. With each guest having their own unique content-viewing preferences, GuestCast’s robust design also ensures instant compatibility with virtually any streaming service a guest may wish to use.
“Adopting a streaming platform is more of a requirement as the industry plays catchup with modern consumer behaviors, but not all solutions are alike, and hoteliers need to be careful in selecting a solution that can adapt to the unique needs of a hotel business,” said Peter Foster, General Manager of the Stage Neck Inn. “After performing research into our various options, GuestCast clearly stood out as a cost-effective technology ideally suited to providing each guest with hassle-free access to whatever content they wish to view on guestroom televisions. Significantly and in comparison to other solutions I’ve seen used by other properties, GuestCast boosts guest peace-of-mind by sidestepping data security risks and protecting their privacy in order to maximize confidence in using the system.”
Unlike several competing solutions that require guests to enter-in sensitive login details, GuestCast never requests such information which can be at risk of theft if left on guestroom TVs once a guest checks out. As a solution specifically engineered for the hotel industry, GuestCast also comes equipped with device isolation abilities that safeguard guest privacy. These capabilities importantly prevent guests from inadvertently casting content to televisions located in other guestrooms. GuestCast with device isolation also eliminates the risk of content being maliciously casted to other guests who may, for example, be traveling with young children.
Thanks to its purpose-built industry design, GuestCast further features a valuable Analytics Dashboard that can be used to monitor individual GuestCast device performance and guest usage rates. GuestCast’s Analytics Dashboard can even be used to review WiFi network strength for each guestroom where a device has been installed. This additional benefit notably allows hoteliers to monitor guest WiFi service quality in real-time, with any performance issues able to be identified before guest online experiences are negatively affected.